Employment

Part-Time Shelter Advocate

OVERRIDING PRINCIPLES:

The Dorothy Day House of Hospitality and Food Pantry is a loving, Christian community that shelters, nourishes, and empowers people who are homeless and hungry. We value the Christian teachings of love, compassion, humility, and hospitality; the right of all to adequate food and shelter; honest and fair relationships; our community partnerships and supporters; providing services that are high quality and cost effective through collaboration; and education and advocacy.

PART-TIME SHELTER ADVOCATE NEEDED:

We are seeking a part-time (16-24 hours per week) Shelter Advocate for the evening (3:30p – 11:30p) shift, including some weekends and holidays. The starting wage is $12.50/hour.

PRIMARY RESPONSIBILITIES INCLUDE:

-Build professional, trauma-informed relationships with all guests to help empower them to connect to community resources and work on their personal action plans.

-Admit men to the shelter, ensuring that new guests are fully orientated to the shelter. Responsible for enforcing community living guidelines for all guests and visitors.

-Maintain guest and visitor records, including: attendance, check-in paperwork, guest, visitor, and shelter logs and other records as assigned.

-Ensure security of the shelter by appropriately responding to phone, doorbell, locks, fire alarm systems, and emergency procedures.

-Ensure guests and visitors have adequate supplies (i.e. hygiene items, clothing, etc.).

-Complete daily shift responsibilities (i.e. stocking supplies, light cleaning, etc.) and other task lists.

-Sort and organize all incoming donations.

-Supervise volunteers, ensuring compliance with FMDDHH policies and procedures.

-Understand all of FMDDHH’s programs to make appropriate referrals and relay needs and volunteer opportunities to the community.

-Other duties as assigned.

POSITION REQUIREMENTS:

Successful employees are compassionate, self-motivated individuals with excellent listening skills, attention to detail, and a passion for developing therapeutic relationships with individuals who may be experiencing issues with mental/physical/emotional health, poverty, and trauma. High school diploma/GED and references required. Familiarity with principles of trauma-informed care, harm reduction, housing first, and person-centered care preferred.

TO APPLY:

Download the application below. Mail, drop-off, fax, or e-mail Sonja Ellner at the Dorothy Day House: 714 8th Street South, Moorhead, MN 56560, 218-227-0327 (F), or sellner@fmddh.org. Application review begins immediately and continues until the position is filled.

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HS Case Manager

Reports To: Executive Director
Revised: 7/2018

Position Summary: The Housing Support Case Manager position is a solution-focused professional that helps households experiencing homelessness with complex, and often co-occurring issues, access and maintain housing. The Housing Support Case Manager will work closely with staff in housing programs and supportive service organizations throughout the coordinated assessment, referral, and evaluation system (CARES) geographic region.  The Housing Support Case Manager will provide case management to visitors at the shelter and assigned households in the Housing Support program through a Housing First, harm reduction, strength-based model.

Primary Responsibilities:

Responsible for supporting the emergency shelter program, especially by working with visitors. Tasks include but are not limited to:

Assist Shelter Advocate staff in addressing crisis situations with visitors to improve safety and stability.

Conduct acuity assessments with visitors using the Vulnerability Index Service Prioritization Decision Assistance Tool (VI SPDAT) to help determine housing options.

Work in partnership with community providers to get visitors connected to comprehensive services based on their individual needs.

Document all contacts with visitors, resource referrals, and all other pertinent information in a timely manner; file appropriate documents, maintaining confidentiality at all times.

Hold and maintain Homeless Management Information System (HMIS) license; enter information regularly.

Fill in for the emergency shelter Case Manager during time off requests, assisting guests as needed.

Represent the Fargo-Moorhead Dorothy Day House of Hospitality, Inc. at meetings as appropriate.

Responsible for providing case management for households in the Housing Support program. Tasks include but are not limited to:

Locate and access housing based upon participant preferences as well as affordability and appropriateness, assisting the participant in signing the lease and providing direct assistance in helping the participant move into the apartment with furnishings and basic needs in place.

Safely accompany participants to appointments in the community and conduct regular home visits.

Coordinate and advocate for service access amongst mainstream services.

Conduct acuity assessments using the Service Prioritization Decision Assistance Tool (SPDAT) regarding areas where housing instability is most likely, and support the individual in reducing the incidence of housing instability.

Create person-centered case plans with tangible goals related to housing stability, timelines, and explicit accountabilities.

Establish crisis plans and risk assessment plans with each individual being supported in housing, and cater housing supports relative to the information gleaned from these plans.

Engage in motivational interviewing and active listening.

Use a range of engagement and change motivation techniques with persons that may miss appointments or withdraw during engagement.

Prepare complete documentation and case notes for each participant.

Interact effectively and professionally on tenancy matters with the landlords of the participants.

Re-house participants if they are required to move, while maintaining services and supports during the interim period.

Teach and model skills and strategies for increased independence including but not limited to: setting up appointments, attending appointments, budgeting and money management, payment of rent, shopping, food preparation, cleaning, laundry, using the transportation system, and engaging with other professionals.

Overriding Principles: The Fargo-Moorhead Dorothy Day House of Hospitality is a loving, Christian community that shelters, nourishes, and empowers people who are homeless and hungry. We value the Christian teachings of love, compassion, humility, and hospitality; the right of all to adequate food and shelter; honest and fair relationships; our community partnerships and supporters; providing services that are high quality and cost effective through collaboration; and education and advocacy.

Position Requirements: Bachelor’s degree or equivalent experience in related field such as homelessness/housing, corrections, substance use, or mental health. Valid driver’s license. The incumbent will use a computer to accomplish tasks.

FLSA: Non-Exempt

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In general, the incumbent will spend most of an 8-hour work day sitting, standing, and walking. Occasionally, the incumbent may be required to lift up to 25 pounds. The incumbent must be able to perform repetitive hand and wrist movements as required to type and lock/unlock doors.

This description is intended to describe the essential job functions and minimum requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add or change the duties at any time.

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